RETURNS & REFUNDS
Last updated: 23 August 2026
1 – Right of withdrawal
Under Article L221-18 of the French Consumer Code, you have 14 days from the day you receive your order to withdraw from your purchase, without giving any reason and without penalty.
This applies to every product we sell — including pre-orders, limited editions, drops and discounted items. For a pre-order, the 14 days start when the item reaches you, not when you place the order.
Where an order is delivered in several instalments, the period starts on receipt of the last item.
To exercise this right, simply inform us of your decision before the period expires, by email to contact@garconsjeunes.com or using the withdrawal form at the end of this page. Any clear statement of your decision is sufficient — no prior authorisation from us is required.
We recommend contacting us before sending anything back, so that we can give you the return instructions.
2 – Returning the item
Once you have informed us, you have 14 days to send the item back.
Return address:
Garçons Jeunes
133 avenue de Caen
76530 Grand-Couronne, France
Please include your order number in the parcel, or tell us the tracking number by email. It is not a condition of your refund, but without it we cannot always match a parcel to an order, and that delays you.
You may try the item on, as you would in a shop, in order to establish its nature, characteristics and proper functioning. This does not affect your right to a refund.
Under Article L221-23 of the French Consumer Code, you are only liable for any diminished value of the item resulting from handling beyond what is necessary. In such a case we may deduct an amount proportionate to that diminished value — we never refuse the refund outright.
To keep the item's value intact, please return it unwashed, with its tags and its original packaging where possible.
3 – Return costs
Return shipping costs are your responsibility, except where the item is defective, damaged or does not match your order — in which case we cover them.
We recommend using a tracked service: you bear the risk of loss until the parcel reaches us.
4 – What happens when your parcel arrives
Every return is opened and checked on arrival, and its condition is recorded in photographs.
We tell you whether the refund is accepted, or whether a deduction for diminished value applies and on what basis.
Where a parcel arrives empty, contains a different item, or contains a product that is not ours, we contact you with the photographs taken on arrival before taking any decision.
5 – Refunds
We refund you within 14 days of receiving the returned item, or of receiving proof that you have sent it back — whichever comes first, as provided by Article L221-24 of the French Consumer Code.
The refund covers the price of the item and the standard outbound delivery costs you originally paid. Where you chose a delivery method more expensive than our standard offer, we refund the standard rate.
The refund is made using the same payment method you used for the order, unless you expressly agree otherwise. It never incurs any fee on your side.
The time it takes to appear on your account depends on your bank or payment provider.
6 – Defective, damaged or incorrect items
Please check your order on arrival. If an item is defective, damaged or is not the one you ordered, contact contact@garconsjeunes.com as soon as possible with photographs, so that we can assess the situation and offer a repair, a replacement or a refund.
These situations are covered by the legal guarantee of conformity (Articles L217-3 to L217-20 of the French Consumer Code) and the warranty against hidden defects (Articles 1641 to 1649 of the French Civil Code), which apply in full and independently of this policy. They are set out in detail in our Terms and Conditions of Sale.
Please note that the natural behaviour of our garments — the fading and patina of raw denim, indigo transfer, shrinkage on first wash, shade differences between hand-dyed pieces — is described in Article 12 of our Terms and Conditions of Sale. It is a characteristic of the product, not a defect. Your right of withdrawal remains available in full for 14 days if the garment is not what you hoped for.
7 – Items excluded from the right of withdrawal
Under Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to:
- gift cards
- items made to your own specifications or clearly personalised — for example a piece cut to your measurements, or bearing a personalisation you requested
Where such an exclusion applies to a product, it is stated on the product page before purchase.
No other exclusion exists. A product being handmade, produced in a limited run, sold as a pre-order, or manufactured only after your order was placed does not remove your right of withdrawal.
8 – Exchanges
We do not process direct exchanges. The simplest route is to return the item and place a new order.
9 – Cancelling before delivery
If your order has not yet been shipped — which may be the case for some time with a pre-order — write to contact@garconsjeunes.com and we will cancel it and refund you in full.
If we cannot meet the delivery period announced at the time of the order, we tell you and you may either accept a new date or cancel and be refunded in full.
10 – International orders
For deliveries outside the European Union, customs duties, import taxes or administrative charges may be requested by the local authorities. These charges are your responsibility.
If a parcel is refused or returned to us because those charges were not paid, the related transport and customs costs may be deducted from your refund.
Prices are displayed in euros. Where payment is made in another currency, the amount charged or refunded may vary with the exchange rate and the fees applied by your bank. We have no control over those variations.
11 – Manifestly abusive use
We are a small workshop and we honour every legitimate return without discussion.
Where returns are manifestly abusive — a pattern of orders systematically returned worn, or repeated claims that are contradicted by the condition of the goods received — we may decline further orders and close the customer account.
This never affects the right of withdrawal or the legal guarantees attached to an order already placed.
12 – Complaints and mediation
Any complaint may be sent to contact@garconsjeunes.com.
If no agreement is reached, you are entitled to free access to a consumer mediation service, under the conditions set out in our Terms and Conditions of Sale.
13 – Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract. You are free to use any other clear statement instead.
To: GARÇONS JEUNES SAS, 133 avenue de Caen, 76530 Grand-Couronne, France — contact@garconsjeunes.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on:
Received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date:
14 – Contact
GARÇONS JEUNES SAS
contact@garconsjeunes.com
+33 6 52 64 58 27