Shipping policy
Last updated: 23 August 2026
1 – Processing your order
Orders are prepared once payment has been confirmed.
Products held in stock are dispatched within 30 days at the latest from the day the order is placed. In practice, most orders leave our workshop well before that.
Some pieces are made by hand, produced in limited quantities, or produced only after the order is placed. That work takes time, and we would rather announce a realistic date than a flattering one.
2 – Pre-orders
Pre-ordered products are made after the order is placed. Depending on the piece, production and delivery take between one and three months.
The period that applies to your order is the one stated on the product page at the time you buy. It is that stated period not this general range that commits us.
If we cannot meet it, we tell you and you may either accept a new date or cancel the order and be refunded in full.
A pre-order can be cancelled at any time before dispatch: write to contact@garconsjeunes.com.
Pre-orders carry the same right of withdrawal as any other product, running for 14 days from the day the item reaches you. See our Returns & Refunds policy.
3 – Shipping
Once prepared, your order is shipped to the address given at checkout.
You receive a shipping confirmation by email, with tracking information where the carrier provides it.
Delivery times vary with the destination country, the carrier and the season. The times shown at checkout are indicative; the binding deadline is the one set out in Article 8 of our Terms and Conditions of Sale.
Shipping costs are calculated at checkout, before you confirm and pay.
4 – Carriers
Deliveries are handled by independent carriers we select.
Under Article L216-4 of the French Consumer Code, the risk of loss or damage passes to you only when you take physical possession of the parcel. Until then it is ours.
5 – Delivery address
You are responsible for the accuracy of the delivery details you provide.
If a parcel is returned to us because the address was wrong, incomplete, or because delivery could not be completed, we will contact you. Reshipping costs may be charged.
6 – Lost or damaged parcels
If your parcel does not arrive, contact contact@garconsjeunes.com. We open an investigation with the carrier — this can take several days to several weeks depending on the carrier.
Once the loss is confirmed, we send a replacement or refund you in full. You have nothing to pay.
If the parcel arrives damaged, keep the packaging and send us photographs as soon as possible.
7 – Customs and taxes outside the European Union
Within the European Union, the price you pay at checkout is the final price. There is nothing further to pay on delivery.
For deliveries outside the European Union, customs duties, import taxes or administrative charges may be requested by the authorities of the destination country. These charges are your responsibility and are not included in the price or in the shipping costs.
Their amount depends on your country's rules, over which we have no control.
If a parcel is refused or returned to us because those charges were not paid, the related transport and customs costs may be deducted from your refund.
8 – Contact
For any question about the shipping of an order:
GARÇONS JEUNES SAS
contact@garconsjeunes.com
+33 6 52 64 58 27